Reference

Your Rights and Our Obligations

When you open an account with link situstoto, you enter into a straightforward agreement that protects both you and us.

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Explore the Lobby Read FAQ
link situstoto Your Rights and Our Obligations
HELP WITH TERMS

How to Contact Us About Terms & Conditions

Live Chat Our support team is in the lobby chat window. Open your account and tap Support at the bottom; we reply within minutes during business hours.
Email Support Write to [email protected] with your account email and question. We respond within 24 hours on all enquiries about your account terms.
Account Settings Log in, go to My Account > Terms & Policies to review the full legal text, download a PDF copy, or request clarification on any clause.
YOUR DATA SAFETY

How We Protect Your Account and Information

Encryption & Security

All account logins use 256-bit SSL encryption. Your password is never stored in plain text; we hash it with industry-standard algorithms so only you can access your account.

Data Retention

We keep your account data only while you are active, plus seven years for tax and legal compliance. After that period, personal information is securely deleted unless local law requires longer retention.

Payment Verification

Before we release any withdrawal, we verify your account details and cross-check the withdrawal amount against your deposit history to prevent fraud and money-laundering risks.

Cookie & Tracking

We use cookies to remember your login session and game preferences. You can clear cookies anytime in your browser; your account data stays secure on our servers regardless.

Third-Party Data

We never sell your data. Payment processors like DANA, OVO, GoPay and QRIS see only your transaction details; we do not share your game history or account balance with them.

Request Changes or Deletion

Email [email protected] with your account details to request data corrections, download your full account record, or ask about account closure and data removal timelines.

Terms & Conditions Questions We Get Asked

Contact our support team via Live Chat in the lobby or email [email protected]. We verify your identity using your registered email and phone number, then reset your password or unlock your account. This usually takes under 5 minutes during business hours. Never share your password or recovery codes with anyone.

No. Our Terms allow one account per person. If we detect duplicate accounts linked to the same identity or payment method, we may suspend all of them. This protects you and us from fraud. If you need a fresh start, contact support to close your current account formally first.

Minimum withdrawal is 50,000 IDR; maximum per request is 25,000,000 IDR. Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 2 hours after we verify your details. Bank transfers may take 1–2 business days depending on your bank. Weekend and holiday processing may be slower.

We do not charge deposit or withdrawal fees. DANA, OVO, GoPay and QRIS transactions are free on both sides. Bank transfers depend on your bank's own fees, which we do not control. Check your bank's terms before transferring large amounts.

Your account remains open indefinitely as long as you log in at least once every 12 months. After 12 months of no activity, we may restrict access pending identity re-verification. Your balance is safe; re-verification takes just a few minutes through support. We never delete inactive accounts without notice.

Email [email protected] or use the Account Closure form in My Account > Settings. We will verify your request, process any pending withdrawals, and close your account within 7 days. Your remaining balance will be withdrawn to your original payment method unless you request otherwise.

Your account balance is held in segregated player funds, never mixed with our operational money. Where local law permits, we maintain additional safeguards. In the event of a dispute, we cooperate with regulatory bodies to resolve it. Contact support immediately if you spot any transaction discrepancies.

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